Meet our Head of Partnerships Support & Agency Services

Our Partnerships Support & Agency Services Teams are always there to support you, our Advisers, with all things GI related. So, we thought it was time to introduce you to Sue Galbraith, the Team Manager.

Sue never has two days the same (but her love for crisps will always be clear) when she’s not dealing with referrals, commission statements, call monitoring and working across the business and with external people on delivering change – she’s also training and developing her much-loved team – we did wonder how she manages her time whilst continuing her passion of painting, walking and coffee! 

Proudest moments

Sue’s most proud of her teams achievements during the last 12 months, from the launch of Live Chat for our Intermediaries (its available on our Portal and its powered by humans!) to key IT implementations, along with receiving some wonderful team feedback, you can see why the Partnerships Support and Agency Services Teams are a big part of our Intermediary success.

Her superstar teams aim is to make it easy to do business with us and resolve queries in one call or email and strive for each call to have a positive impact on advisers and their day - by answering any difficult queries advisers’ or their clients ask and assisting them through the sales process - supporting our ethos that our heart sets us apart.

We asked the team to summarise how they feel about working together and found a collaborative, supportive and enthusiastic network, but don’t take our word for it, see what the team collectively said:

Our teamwork makes the dream work! We all support one another and collaborate to help advisors which makes it a fun and happy and environment. We all genuinely care and love working together, sharing knowledge and experiences to help each other improve every day!”.

We know it’s hard for everyone right now

During the cost-of-living crisis, consumers will be looking at where they’re spending money: bills, food, car maintenance, etc, so insurance might not be top of their priority list, but this is where you, our advisers and your understanding of the home insurance market, can help clients understand how important insurance is and how it can help cover costly and unexpected repairs and accidents. 
Home insurance is their to protect the things your clients love, from the house they’ve made a home, to the value of the belongings they may carry with them on a daily basis - mobile phones, to keys and computers, it all adds up and with no insurance cover in place, how would they cope with rising costs, should the worst happen.

We know that with our simple quote process, ability to look at how our service and products can be improved and being there when you need us, means you can grow your business and better support your clients, all with the power of our people behind you. Our Partnership and Agency Services Teams are there to support you, every step of the way.

Need further help?

Our specialist Intermediaries team is always on hand to help you, every step of the way. You can contact us by telephone, email and also Live Chat.

Thanks for reading!

LV= GI Intermediary Marketing Team