Terms of use

Important things you need to know when using this website

Terms of use of www.lvgi-intermediaries.co.uk
('website' or 'site' )

These terms apply to how you use our website. By using our site, you agree that you've read and will comply with these terms. If you don't agree to the terms set out below, please don't use our site.

All LV= products and services have separate terms and conditions.

Copyright, trademark and website content

All copyright, trademarks and other intellectual property rights in the material or content on our website belong to Liverpool Victoria Financial Services Limited. You can only download material from this website for your own use and to apply for our products. You won't have any right, title or interest in any material you download.
You can't use the material and content on our website in any other way. You agree not to copy, reproduce, transmit, download, frame, publish, display, distribute, commercially exploit or create anything using this material, unless we give you permission in writing beforehand.

Our liability to you

We do all we can to make sure everything we publish on our website is accurate, but we don't give any guarantees about the information on it. We disclaim any representations and warranties, unless they've been made fraudulently.

We've taken all reasonable steps to protect our website with antivirus software. But we can't guarantee that our website will meet your needs or that:

  • it will be timely, secure or error-free
  • any defects will be corrected
  • our website or the server that makes it available are free of viruses or bugs or will allow the full functionality, accuracy or reliability of the materials

We won't be liable if you lose any content or material when uploading or transmitting it through our site.

We can't guarantee that we can provide a particular product at any particular time or that a product will be available from day to day. We don't accept liability for withdrawing any product or rejecting your application for a product for any reason.

Neither we nor any of our directors, agents or employees will be liable for damages arising from you using our website. This applies to damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. However we may be liable if there's a death or personal injury as a result of negligence on our part.

We don't offer advice about the suitability of the products available on our website. It's up to you to decide whether they're suitable for you.

Our website contains links to other sites, and we're not responsible in any way whatsoever for the contents of any of these other websites. You should always read the privacy statements and terms of use whenever you go into a linked website.

The information on our website may not include all of our products.

Your promise

You promise to fully compensate us for any loss or damage resulting from claims, actions, liability, costs and expenses relating to your use of this site. This includes legal fees that result from you going against these terms or any other liabilities arising from you using our website.

You must keep your Account details safe.

As a user of the Site you undertake to follow industry standard security practices, login credentials and/or devices used to access this Site.

Your right to use this Site is personal to you and you may not permit any other person to gain access to the Site using any of your security details. You agree to indemnify us in respect of any loss, damage, cost or expense incurred as a result of any person accessing the Site via the use of your security details.

If you become aware or suspect that your security details may be known by someone other than yourself, or are being used unlawfully or without your consent then you should telephone us on 0208 256 6966 as soon as possible.

Our rights

We can change or withdraw (temporarily or permanently) our website or any part of it at any time without giving you notice. We won't be liable to you in any way if we do this.

We may change these terms without telling you. We'll publish any changes we make on our website, so please check from time to time to make sure you've seen the latest version of our terms. If you continue to use our website after we've posted changes to our terms, we'll take it that you have accepted the revised terms.
We may refuse to process a transaction at any time and for any reason. We won't be liable to you or any third party if we do this.

We may monitor information that's sent to our website.

We will capture your IP Address to help us monitor and enhance your experience when using our websites.


LV= uses cookies to give you the best experience online and to provide anonymised, aggregated site usage data. You can find out what cookies we use and how you can disable them in our Cookie policy. By continuing to use our website, you consent to our use of cookies in accordance with our cookie policy unless you have disabled them

Find out more about cookies on our website.


The information on our website applies to residents of the UK only. You'll find more details about this in individual products.

We won't be liable to you if we can't carry out our obligations to you because of circumstances beyond our control.

If any part of these terms is found to be legally unenforceable, the other parts will be unaffected and will stay in force.

These terms are governed by the law of England and the courts for that part of the UK where you live. We'll always communicate in English.
Information about Liverpool Victoria group of companies

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria General Insurance group of companies. Liverpool Victoria Insurance Company Limited (LVIC) is registered in England and Wales with registered number 3232514. Highway Insurance Company Limited (HICO) is registered in England and Wales with registered number 3730662. Both LVIC and HICO are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered address for LVIC and HICO: 57 Ladymead, Guildford, Surrey, GU1 1DB. Tel. 0330 1239970.